Return & Exchange Policy
At DYHYT, we value our customers and strive to provide the best products and services. As a small business, we do not accept returns for refunds. However, we understand that sometimes, an exchange may be necessary to ensure your complete satisfaction with your purchase. Therefore, we offer an exchange policy for eligible products within 7 days of the purchase date. Please read the following guidelines for our return and exchange process:
Eligibility for Exchange:
- Only products that are unused, undamaged, and in their original packaging are eligible for exchange.
- Products must be in resalable condition, free from any signs of wear, tear, or alterations.
- Exchanges must be initiated within 7 days of the original purchase date. After this period, we regret that we cannot process any exchanges.
- To initiate an exchange, please contact our customer service team at firstname.lastname@example.org. They will guide you through the exchange process.
- You may need to provide your original purchase receipt or order confirmation as proof of purchase during the exchange process.
Inspection and Approval:
- Once we receive the returned product, our team will inspect it to ensure it meets the eligibility criteria for exchange.
- If the product is approved for exchange, we will process the exchange as soon as possible.
- You can exchange the product for an alternative item of equal or lesser value. If the replacement item costs more, you will be responsible for paying the price difference.